To create a request, the client selects the exchange direction, specifies the amount and contact details. No registration required — the service operates without KYC.

• Minimum exchange amount: equivalent of $100
• Maximum without verification: equivalent of $10,000
• Above $10,000 — by prior arrangement with the manager
• Request is valid for 30 minutes from creation
• One request — one operation; repeat exchange requires a new request

The rate is fixed at the moment the request is created and is valid for 30 minutes. If the client does not make payment within this time, the request is cancelled and a new one must be created.

• In case of sharp market movement (over 3%), the exchanger may offer a rate recalculation
• The client has the right to refuse recalculation and receive a refund
• app2.cash spread is 3.6% of the market rate

After creating a request, the client receives payment details.

• Payment deadline: 30 minutes from request creation
• Details are valid only for this specific request
• Do not send funds to details of a closed or expired request
• Transfer amount must exactly match the request amount

After confirming receipt of client funds, the exchanger makes payment:

• USDT TRC20 — within 30 minutes
• Cash (UAE, Netherlands, Eswatini, etc.) — by arrangement, usually same day
• Bank transfer — 1 to 3 business days depending on country

In case of technical delays from blockchain or bank, the timeline may be extended. The manager will notify the client.

After paying, the client can reach support through any convenient channel:

Response time: within 1 hour during business hours (09:00–22:00 UTC+3).

If the bank blocks the exchanger's account after receiving client funds — the client will be notified within 24 hours. Funds will be returned or rerouted by agreement.

If the client's bank blocks an incoming transfer — the client must contact the manager and provide confirmation of the block. The exchanger will provide documents for the bank.

If the client sent funds to wrong details or in wrong amount — contact the manager immediately. Refund is processed within 3 business days minus network fees.

app2.cash collects the minimum data necessary to process the operation:

• Contact details (Telegram / WhatsApp / Email)
• Amount and direction of exchange
• IP address and technical session parameters

Data is not shared with third parties except as required by applicable law or law enforcement requests. Retention period: 5 years per AML legislation requirements.

app2.cash complies with anti-money laundering (AML) and counter-terrorist financing (CFT) policies.

• All USDT transactions are checked via blockchain analytics (KYT)
• High-risk funds (darknet, sanctioned addresses) are not accepted
• Suspicious activity triggers a hold on the operation
• Client is notified within 24 hours with reason

When KYC documents are required:

• Transaction amount exceeds $10,000
• High risk per KYT screening
• Law enforcement request
• Client profile inconsistent with transaction nature

Actions when funds are frozen:

• Client receives notification with explanation
• 14 days provided to submit documents
• If verification fails — funds returned minus network fees

创建申请时，客户选择兑换方向，填写金额和联系方式。无需注册——本服务无KYC要求。

• 最低兑换金额：相当于100美元
• 无需验证的最高金额：相当于10,000美元
• 超过10,000美元——需提前与客服经理协商
• 申请自创建起30分钟内有效
• 一次申请对应一次操作；再次兑换需创建新申请

汇率在申请创建时锁定，有效期30分钟。若客户未在此时间内完成支付，申请将自动取消，需重新创建。

• 市场剧烈波动（超过3%）时，兑换商可提议重新计算汇率
• 客户有权拒绝重新计算并获得退款
• app2.cash点差为市场汇率的3.6%

创建申请后，客户将收到付款详情。

• 付款截止时间：申请创建后30分钟内
• 收款信息仅对本次申请有效
• 请勿向已关闭或过期申请的账户转账
• 转账金额必须与申请金额完全一致

确认收到客户资金后，兑换商将进行付款：

• USDT TRC20 — 30分钟内
• 现金（阿联酋、荷兰、斯威士兰等）——按协议，通常当日完成
• 银行转账——根据国家不同，1至3个工作日

响应时间：工作时间内1小时内（UTC+3 09:00–22:00）。

若银行在收到客户资金后冻结兑换商账户——客户将在24小时内收到通知，资金将退还或通过替代路径转出。

若客户银行冻结来自兑换商的转账——客户需联系客服并提供冻结证明，兑换商将提供银行所需文件。

若客户向错误账户转账或金额有误——请立即联系客服。退款将在3个工作日内处理，扣除网络手续费。

app2.cash仅收集处理操作所需的最少数据：联系方式、兑换金额和方向、IP地址及技术会话参数。

除法律要求或执法机构请求外，数据不向第三方共享。根据AML法规要求，数据保存期为5年。

app2.cash遵守反洗钱（AML）和反恐融资（CFT）政策。所有USDT交易均通过区块链分析（KYT）进行检查。高风险资金（暗网、受制裁地址）不予接受。

需要KYC文件的情况：交易金额超过10,000美元；KYT筛查显示高风险；执法机构请求；客户资料与交易性质不符。